Support Avenues

Support from Hatfield

Student-Led support

Hatfield Welfare run 5 weekly drop ins and we are happy to lend an ear to any conversation you may like to have. For more information about our drop ins and other ways we can help you, visit the Team Welfare page.

College Support

Anthony Bash (Senior Tutor):
The Assistant Senior Tutor:

Anthony and the Assistant Senior Tutor are here to support Hatfield students in any way they can, from giving financial, academic and mental health support, referrals to the university's excellent counselling and disabilities services, and helping with problems such as roommate issues and homesickness. If you have any questions or would like to make an appointment with either Ellen or Anthony, contact the student support officer.

University Support

Durham University Nightline

Nightline are a confidential listening and information service open from 9pm-7am every night of term. Their phone number can be found on the DUO homepage and the back of your campus card, but it's a good idea to put it into your phone incase you ever need it. Nightline is run by students, for students, and are there for you to talk about anything.

Nightline Instant Messenger:


The Students' Union operates the night bus service in Durham City every night throughout term, providing a safe and secure way for lone students to get home in the evening. There is no fixed timetable and, just like a taxi service, students can arrange to be picked up by calling the driver. The night bus costs £2 per student per journey.

The bus will be available in Durham City between the hours of:

21:00 – 02:00 Monday – Saturday

21:00 – 23:00 on Sunday

07922 648802

Get Home Safe Scheme

This is a service designed to help vulnerable students in an emergency situation by helping them get home safely if they have run out of money. Students who need to use the scheme provide their University Campus Card as a guarantee for fare. Participating taxi companies are:

JD's Taxis - 0191 378 2555

Stanley Taxis - 0191 383 2905

Sherburn Taxis - 0191 372 3388

Paddy's Taxis - 0191 386 6662

Durham University Counselling service

Anyone can experience thoughts and feelings that are distressing or affect their ability to concentrate on their studies and work. Examples of this may include academic worries, anxiety, depression, bereavement, issues of sexuality or family problems, but this is by no means an exhaustive list. Sometimes there isn't a specific problem, but you may want to talk about feeling confused or unhappy. You don't have to be in a crisis or overwhelmed by your feelings to ask for help. The counsellors are happy to hear about anything that may be troubling you.

If you would like to make an appointment you can email or call 0191 334 2200. If you have an appointment and are unsure of the way to the counselling service or would like company, feel free to contact one of our Welfare Officers or Senior Welfare Reps who can assist.

Disability Support

Disability Support provides support for students with a range of disabilities including, but not limited to Autistic Spectrum Disorders/Asperger's Syndrome, Dyslexia, Dyspraxia and other learning difficulties, mental health difficulties, mobility impairments, sensory impairments, and unseen disabilities for example epilepsy, HIV, AIDS and Chronic Fatigue Syndrome. Disability Support can provide you with advice and support in a range of areas, including obtaining diagnostic evidence, disability funding and advice about what the University can do to support you. To book an appointment email

University Health Centre

The Health Center operates from two surgeries situated in the centre of Durham:

  • University Health Centre, Green Lane, DH1 3JX (by the racecourse) there is a car park available. Call for an appointment on 0191 386 5081. Opening hours are 8:30 - 17:00 Monday to Friday.
  • Claypath Medical Centre, 26 Gilesgate, DH1 1QW. Call for an appointment on 0191 374 6888. Opening hours are 8:00 - 18:00 Monday to Thursday and 8:00 - 17:30 Friday.

See the website for more

Wider Support


If you feel your situation is an emergency/crisis, please seek help immediately. This may be when you are an immediate risk to yourself, for example attempted suicide or serious self-harm, a harm to others, or situations where you feel you lack a sense of self-control, personal responsibility and safety.

Please contact your GP surgery or out of hours support (111) in the first instance. If the situation is life threatening please go to A&E, or if you are unable to do this, call 999 for an ambulance. Additionally, a porter will always be on duty in college, so either go to the Porters' Lodge or call them on 0191 334 2619 in a crisis situation.

Emergency Contraceptive Pill

Most effective if taken within 24 hours but is effective if taken up to 72 hours after unprotected sex.

University Health Centre 42 Old Elvet - 0191 386 5081

Dryburn Hospital North Road - 0191 386 2428

Boots Market Place - 0191 384 2213

Boots North Road - 0191 384 8058

M Whitfield Ltd Gilesgate - 0191 384 2172

M Whitfield Ltd Coxhoe - 0191 377 0234

Lumley Pharmacy Great Lumley - 0191 388 8547

Confidential CASH Clinics (Contraception and Sexual Health Services)

Provide a full range of contraceptive methods and advice, pregnancy testing and advice, sexual health and chlamidia screening (STI screening) and emergency contraception.

St Margeret's Health Centre, Crossgate. Every Tuesday 2.30pm - 6.30pm appointment only. Call 0191 386 8456 (during clinic time only).

LGBT Services

Mesmac: gay/bisexual men's health project 0191 233 1333

DISC LGBT Health and Wellbeing Durham and Darlington, email

GUM Clinic

STI screening at the University Hospital, Durham (five minutes drive away). Confidential service. Call 0191 333 2660/1 for an appointment.

HIV Testing

GUM Clinic and Mesmac offer rapid (1 hour) testing.

PEP - treatment that may prevent HIV infection after the virus has entered the body. Involves taking anti-HIV drugs for 4 weeks. Must be taken within 72 hours of unprotected sex and can get from A&E or GUM clinic. For more information visit

Other Sexual Health Services

Sexual Assault Referral Centre 0191 301 8554 (9am - 3.30pm)

Rape and Sexual Abuse Counselling Service Helpline 01325 369933

Termination of Pregnancy Self-Referral 01388 455333 based at the Bishop of Auckland Hospital

British Pregnancy Advisory Service (also for terminations) based in Newcastle 08457 304030

Charities and Local Organisations

Samaritans - offer confidential and emotional support to anyone in crisis 24 hours a day all week

  • National 08457 909090
  • Durham 0191 384 2727 (drop-in service 9.30am - 9.00pm 26 Sutton Street)
  • Teesside 01642 217777 (drop-in service 8.00am - 8.00pm 147 Borough Road, Middlesborough, email:

Helpline - confidential emotional support and guidance, email:,

  • Middlesborough 0800 052 7350 (6:00pm - 6:00am daily)
  • Stockton 0800 052 7349 (6:00pm - 6:00am daily)

CALM (Campaign Against Living Miserably) - helpline for young men aged 15 - 35 who are depressed, suicidal or living in crisis. 0800 585858 (5pm - midnight 7 days a week)

PAPYRUS (Prevention of Young Suicide) - practical advice on suicide prevention for people aged 35 and under, 0800 068 4141 (Monday to Friday 10am - 5pm and 7pm - 10pm and weekends 2pm - 5pm)

Self Help Links

Information booklets

Work Workbooks

Relaxation Audio